Contact information

Last updated: 26 September 2026.

Contact Otaku Gems

For questions about our anime merchandise, help with an order, cancellations, returns or complaints, email support@otaku-gems.com. You can also use this address for privacy requests.

Please include your order number where relevant. Do not email payment-card details or passwords.

Our business details

Otaku Gems is the anime-merchandise store operated by OTAKU GEMS LTD, registered in England and Wales with company number 16240212. Our collections include Chibi Crate, our anime mystery-box range.

Store: store.otaku-gems.com.

Registered office, correspondence and returns address:
Otaku Gems / OTAKU GEMS LTD
82a James Carter Road
Mildenhall, Bury St. Edmunds
England, IP28 7DE
United Kingdom.

This is a correspondence and returns address, not a walk-in shop.

Before returning an order

Please read our returns and refunds policy for cancellation deadlines, return instructions and your rights if something is wrong with your order. A valid statutory cancellation does not require our prior approval.