Contact

Have a question about a product or need help with an order? Get in touch with Otaku Gems.

Email us

support@otaku-gems.com

Tell us what you need and include your order number, if you have one. We handle product questions, order updates, cancellations, returns, complaints and privacy enquiries here.

You can also use our message form. Please do not send payment-card details or passwords.

Returns and cancellations

Read our returns and refunds policy for deadlines, return postage and product-condition requirements. To cancel, email us a clear statement of your decision. You do not need our prior approval to exercise a valid statutory cancellation right.

Postal address

Otaku Gems / OTAKU GEMS LTD
82a James Carter Road
Mildenhall, Bury St. Edmunds
England, IP28 7DE
United Kingdom

This is our registered office, correspondence and returns address, not a walk-in shop.

OTAKU GEMS LTD is registered in England and Wales, company number 16240212.